We have a solid commitment to quality. At CISNET, we promise this leads to business results for our clients. Our quality system represents a common language across CISNET, and our passion for operational excellence is crucial in ensuring consistent service delivery. Our operations standards outline the key strategies and processes that define and guide the management of CISNET and the management of our stakeholder relationships.
Meeting our stakeholders' needs is the reason we are in business. It is why our clients, members (professionals), and vendors are at the heart of CISNET's approach to quality management. At CISNET, we have integrated quality into managing our company—from developing our strategic plans to serving our clients to assessing our members' performance. Our quality system is structured to entrust responsibility for quality management to members at every level of our organization as CISNET strives to be the partner of choice for all company stakeholders.
CISNET Management Framework covers the business management processes involved in every type of client engagement. It provides guidelines for executing each attention stage—from opportunity development to contract negotiation to delivery. The Client Satisfaction Assessment measures clients' satisfaction with the services offered by CISNET and identifies areas of improvement.
We ensure that the client's objectives are clearly defined, that projects and operations are appropriately scoped and that the appropriate resources are applied to meet goals and on-time, on-budget delivery. In addition, CISNET maintains proper certification under products and service requirements from the customers and vendors.